Terms & Conditions
At NeuroLincs Limited, our Terms & Conditions outline the legal terms that govern the activities of visitors on our website and the relationship between the visitors and NeuroLincs. These terms are specifically tailored to the nature of our services and the needs of our users. We aim to provide a transparent and secure online environment for all our visitors.
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General
1. Engaging with NeuroLincs Limited (referred to as NeuroLincs or ‘we’ in these terms and conditions ) as a patient, potential patient, or interested party includes accessing our website www.NeuroLincs.net any digital applications and software (including but not limited to video consultations and access to your online medical record) you accept these terms and conditions in full, along with all other policies and procedures that may be published by NeuroLincs or otherwise communicated to you by a member of our team.
2. We provide a neurodiverse secondary care assessment only service that is limited to ADHD, Autism and Intellectual Disability conditions. We are not a primary care service and therefore we must emphasise the need to refer to your primary care provider, ie your GP or paediatric team, for further treatment or physical health support.
3. You accept that NeuroLincs is offering an Outpatient Consultation Service only. NeuroLincs are unable to treat patients in crisis, emergency, or high-risk situations within, or outside working hours. If your mental health condition deteriorates, and you believe you are in an emergency or crisis situation, e.g. having suicidal thoughts, considering harm to yourself, others, or to property, or if you are at risk from others, you should immediately inform a relative/carer and contact the local NHS Crisis Team, go to the nearest A&E, or call an Ambulance or Police on 999 or 111 for immediate support.
4. In order to provide our services, we will need personal information from you. We will store that information securely and we will not share it with anyone unless you authorise us to do so or if we have a legal obligation to do (e.g. serious concerns of significant risk to you or others). Please refer to our Privacy Policy for further information on our use of your data. Any personal information that you give to us will be processed strictly in accordance with the Data Protection Act 2018/UK GDPR (as may be amended or superseded) and all other relevant privacy legislation. The terms of our Privacy Policy form part of these terms of use and we both agree to comply with its terms.
5. The laws of England and Wales will apply to these terms and conditions. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
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Patient's Commitment
6. You agree that NeuroLincs will need to review, use, and disclose information about the patient, their medical/psychiatric diagnosis and treatment to other professionals or care providers.
7. You give permission for NeuroLincs to share information with GPs, the NHS and/or other specialists, as required.
8. Your commitment as a patient, family member, professional or other body providing NeuroLincs Limited with information is to ensure that:
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a) For a child patient, upon accepting these terms and conditions, you agree that their biological parents/guardians have consented to an assessment with NeuroLincs. Parents/guardians of children must ensure they have full consent from all legal guardians before pursuing an assessment.
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b) You inform us if any information that you have given to us becomes incomplete or false.
9. You agree that you will not under any circumstances amend, alter, or tamper with the contents of any documents created on the patient system or issued to you.
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10. You agree that, to the best of your knowledge, you will provide accurate physical and mental health history and status information.
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11. You agree that it is the responsibility of the patient, or their representative, to ensure that they attend pre-booked assessment appointments with NeuroLincs.
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12. You accept that failure to attend a pre-booked assessment appointment will be managed in accordance with NeuroLincs Refund Policy which is available on our website.
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13. You accept that clinicians may provide different clinical opinions on the same condition or set of symptoms. Provided that these opinions are reasonably held, the fact that two clinicians give differing opinions on the same condition should not indicate a defective service.
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14. NeuroLincs will perform a full assessment and may request other investigations, as required.
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15. NeuroLincs commit that no individual test data which can directly identify you will in any form be transferred or in any other manner be made available to third parties (except if required to fulfil legal requirements towards public authorities and the like) without first obtaining your prior written consent.
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16. NeuroLincs Ltd will take all reasonable precautions to protect against failure of its equipment and software and will perform regular back-ups of all data stored. In the event restoration of data from backup is necessary, it may take several days to complete such restoration of data and resume operation of NeuroLincs systems and/or the Services, in which circumstances agreed appointments and consultations may require re-arranging.
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17. NeuroLincs Ltd makes no warranty that our website will meet your requirements or that the Services will be uninterrupted, 100% secure or error-free, or that defects, if any, will be corrected. NeuroLincs Ltd is not responsible for transmission errors or any corruption or compromise of data carried over local or interchange telecommunication carriers.
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Paying for Our Service
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18. The purchase of goods or services online, has a statutory right for you to cancel your order within fourteen (14) days after the day on which the contract is entered into (“Cooling-Off Period”) without giving any reason.
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19. When you make your first appointment with us (whether by phone or online) you have the choice to waive these rights. By booking an appointment that is less than 14 days from the date of booking, you acknowledge that you have waived your statutory right to cancel during the Cooling Off period. This is so we are able to start providing the Services and/or secure time with a Clinician in advance to ensure their availability.
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20. You agree that the provision of any Services is subject to your payment in full of any costs relating to consultation, administrative and/or delivery fees that you incur in relation to the services.
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21. You accept that any and all fees and charges, without exception, incurred at the time of booking are your responsibility as registered patient or nominated account holder (If there is any question with regard to who is responsible for the fees and charges incurred, NeuroLincs Ltd will refer to the details provided at the time of booking and that individual shall have the legal responsibility for all fees and charges and no alternative position shall be acceptable to NeuroLincs Ltd) and must be pre-authorised prior to you receiving any of the services, in whole or in part, whatsoever and settled immediately after the services have been provided, in whole or in part.
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22. You agree that any unpaid balance due hereunder shall immediately become overdue and bear daily interest at the rate of 10% per annum above the Bank of England lending rate, and that costs of collection, including any Court costs and reasonable legal costs shall be added as principal amounts to such balance.
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23. NeuroLincs Ltd reserves the right to modify its fees and/or pricing structure at any time, at its sole discretion and implement the new fees and/or price structure at any time prior to billing you for payments due pursuant to these Terms and Conditions. You agree that NeuroLincs Ltd services may not be provided, or consultations ended or cancelled if your billing information is inaccurate, invalid, without funds (not in funds) or any pre-authorisation by us provides a negative response (as determined by NeuroLincs Ltd).
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24. You expressly grant NeuroLincs Ltd license to pre-authorise or charge any debit and/or credit cards in your account before enabling the provision of the services (including the confirmation of an appointment time and date has been allocated to you) and you accept that failure of our pre-authorisation or authorisation processes by you is likely to result in the services not being provided to you.
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25. You accept that if you breach the details of NeuroLincs’ terms and conditions or withdraw from service you remain fully liable for any payments that are due to NeuroLincs.
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26. NeuroLincs’ initial assessment fee is non-refundable. This allows us to plan clinics and not have important resources unassigned and unproductive. Our goal is to help as many people as possible. On rare occasions, at the total and absolute discretion of the NeuroLincs Directorate, a refund of other fees can be made if we are able to fill the assessment appointment in good time with adequate notice.
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QBCheck
The following terms apply to patients using QbCheck as part of their diagnostic pathway with NeuroLincs.
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27. NeuroLincs has licensed QbCheck for use in its operations. QbCheck offers an objective method for measuring the three core signs of ADHD - hyperactivity, inattention and impulsivity. The test system is used to support diagnosis.
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28. The QbCheck is provided by Qbtech AB, Cardellgatan 1, 114 36 Stockholm, Sweden.
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29. QbCheck is securely located on a central server hosted by Amazon Web Services (AWS) in Ireland.
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30. You agree that, as part of the QbCheck, NeuroLincs will share your child’s date of birth, gender, and specific diagnostic information with QbTech. NeuroLincs will allocate a QbCheck patient ID and will not share any information with QbTech in a format that makes it personally identifiable.
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31. You agree that under the instructions of NeuroLincs your QbCheck patient ID (not your personal identity number), date of birth, gender, specific diagnostic information, QbCheck results and other relevant notes will upon your consent below be stored for five (5) years (measured since last activity). Your data will then be deleted by replacing your patient ID and ClinicID with new IDs which are randomly created by a computer. Once these ID-numbers are replaced, Qbtech cannot identify you since Qbtech has no access to information which can connect the new IDs to your QbCheck patient ID, NeuroLincs or your name.
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32. You agree that when the new randomized IDs are created and your data is no longer identifiable, the test data will thereafter be used by Qbtech for the purpose of developing the QbCheck to gain further insight into diagnosis and treatment and for other commercial development. This will be of benefit both to you and other individuals performing the QbCheck. Note again that no information which can directly identify you is used.
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33. If a court finds part of these Terms and Conditions illegal for any reason, the rest will continue in force. Each of the clauses operates separately; if any court or relevant authority decides that any clause is unlawful, the remaining clauses will remain in full force and effect.
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34. Even if we delay in enforcing any of these Terms and Conditions, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaching these Terms and Conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not invoice you, but we continue to provide the Services, we can still require you to make the payment at a later date.
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35. We observe the requirements of the Data Protection Act 2018 and GDPR and the data protection principles in relation to personal data. By agreeing to these terms, you are agreeing to the processing of personal data to enable us to carry out work on your behalf. Under the data protection act 2018 you have a right to request details of the data we hold relating to you.
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36. You accept that:
a) Neither NeuroLincs Limited, nor its officers or employees, shall be responsible if the supply of the Services is delayed or prevented by circumstances outside its control. If this happens, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay or failure.
b) NeuroLincs Limited will not be responsible for:
i) losses that were not caused by any breach on our part, or
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ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or
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iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the NeuroLincs Limited service.
c) You accept that NeuroLincs Limited, at its sole discretion, creates GP letters and reports based on the professional judgement of our clinicians and our legal obligations and that the content is based on information you provide. You acknowledge that there is no guarantee or warranty by NeuroLincs Ltd that such items will contain the content you desire(d), hope(d) for, expect(ed), were informed of, understood, or believed they would contain.
d) The total liability of NeuroLincs Limited for any single claim is limited to £5,000,000.